Chatbots are here to stay. They’ve been commonplace in online communication for quite some time now, but their usage has evolved significantly in the past few years. Now, chatbots are not just a part of every business’ strategy; they’re also an essential tool for any company that wants to become more customer-centric. In this world of rapid changes and disruption, businesses must stay ahead of the curve by developing strategies and tactics that keep pace with the times. To facilitate this, we’ve put together a list of the top 15 companies working on chatbot development in 2022. Each of these companies is committed to helping their customers succeed through software solutions that automate tasks and make their lives easier.
1. Nuance Communications Inc. – “The Chatbot Experts”
While Nuance has been creating enterprise-level software for more than a decade, the company’s expertise in the field of natural language understanding (NLU) and conversation has only increased in the past few years. Nuance’s chatbots are now not just capable of responding to human queries, but can also understand non-English queries and provide answers in multiple languages. As a result, Nuance’s chatbots are now at the center of a variety of industries, including financial services, health care, education, and government.
2. WGSN – AI for Marketing and Customer Experience
With its focus on customer experience and the adoption of AI across industries, WGSN stands out from the crowd. WGSN’s chatbots not only understand customer queries but can also generate segments of content that are relevant to different customer needs and interests. In addition, WGSN’s bots are capable of creating rich experiences for customers, including voice-driven experiences and visual content.
3. Baidu – The go-to company when it comes to chatbots
With more than one billion users monthly across its many platforms, Baidu is by far the leading internet search engine in the world. Baidu’s expertise lies in the realm of artificial intelligence and machine learning, which is why the company’s chatbots can achieve so much. Baidu’s chatbots can understand questions and respond appropriately, given the context of the query. This makes Baidu’s chatbots stand out from the crowd as the go-to resource for questions and answers.
4. Slack – The number one chatspotter of 2018
Launched in 2001 as a messaging system for developers, Slack’s value has grown tremendously over the years. Slack’s strength is its collaborative nature, making it a great tool for teams that need to communicate often. As such, Slack’s popularity has grown tremendously in the last few years, with over one million new users signing up for the service in 2018 alone. In addition to its popularity, Slack has also seen rapid growth in the enterprise space over the past few years. This rapid growth has been driven by organizations looking for an easy way to engage with their teams, collaborate across teams, and track deliverable progress.
5. General Assembly – Learning how to make chatbots better
Launched in 2014, General Assembly is one of the earliest and most successful businesses to utilize AI in marketing. Since then, the company has seen tremendous results, expanding its services to include live-streamed events from around the world. General Assembly’s expertise lies in the realm of natural language understanding, making the company an ideal partner for businesses focused on content marketing and conversions.
6. IBM Watson – The future of chatbots?
First launched in early 2016, IBM’s Watson Chatbot was the first chatbot to achieve a scalable public presence. Today, more than two years later, the chatbot is still thriving, with tens of millions of messages exchanged with it each month. As such, it’s easy to see why IBM’s chatbot is destined to grow in popularity: It’s one of the most engaging and user-friendly chatbots ever created.
7. Blue Planet Software – Experiencing rapid growth in the enterprise space
Launched in 2011, Blue Planet Software specializes in creating custom AI software for businesses. The company has a clear focus on enterprise-level solutions, achieving success through partnerships with some of the biggest names in the business. Blue Planet’s expertise lies in the realm of natural language understanding, making the company an ideal partner for any business that needs to grow through data-driven decision-making.
8. TicTacToe Live – A must-try chatbot demo for every company
Launched in 2016, TicTacToe Live is a cross-platform, cross-device app that allows businesses to engage with their customers in a fun and playful manner. Rather than focusing on selling products, TicTacToe Live’s creators wanted to create an app that catered to the individual’s needs first, with features such as a question-and-answer feature and a marketplace for ratings and reviews. TicTacToe Live is a great way to experience the democratization of communication and learn more about the people behind the messages.
9. Summing up
In 2022, chatbots will continue to be a part of every business’ strategy. Businesses will either create their chatbots or turn to exist partners like WGSN, Baidu, Slack, or General Assembly to build their chatbots. In addition to their use as a strategic tool, chatbots will also continue to be used as a way for businesses to interact with their customers. This will likely be done through various channels and channels of communication, including email, websites, and social media.