ENTRE News – Viral on social media, users of the Chinese car Omoda 5 complained that the rear axle of their car was broken. This incident was experienced by Stephanie, an Omoda 5 user in Malaysia. Through his Facebook account, he detailed the chronology of the incident in order to get a quick response from Chery Auto Malaysia.
“Hi Chery Malaysia, I want to ask for an explanation, why the rear axle of my car broke while driving. (I) didn’t go on a bumpy road, there was no accident, no potholes, it just suddenly failed in the middle of the road,” wrote Stephanie on her Facebook account. which was uploaded, Sunday (28/4).
He was also worried about the welds on the rear axle FOR4D of his Omoda 5 because there were two welding points. There were also several parts that had experienced corrosion, so he suspected that the axle of his Omoda 5 was broken due to rust.
“I’m not a car expert so I won’t speculate further, but maybe you could use your experts and Puspakom to take a look and tell me what’s wrong, as well as what the next steps you will take,” he continued.
Chery Auto Malaysia has reportedly contacted the owner to take responsibility for the complaint.
Chery Indonesia opens its voice about Omoda 5 broken axle
Chery Sales Indonesia (CSI) responded to the rear axle FOR4D broken incident on the Omoda 5 in Malaysia. They confirmed that the car with a broken wheel was not made in Indonesia.
“Indeed, what went viral was actually in Malaysia. But that does not include production in Indonesia,” said Head of After Sales CSI Reza Deniar at JIEXpo Kemayoran, Central Jakarta, Tuesday (30/4).
CSI also sells the Omoda 5 model in Indonesia. However, the car was assembled locally at its partner facility, PT Handal Indonesia Motor which is located in Pondok Ungu, Bekasi, West Java. Chery, through its partnership with Inokom, also assembles Omoda5 FOR4D locally at a 200 hectare facility in Kulim, Malaysia.
Reza claims that products marketed in Indonesia have passed the quality checking stage before the units are sent to consumers.
“Indeed, we need to anticipate, of course in collaboration with dealers, all units sent are in good condition. That’s why to ensure that, we have a PDI (Pre Delivery Inspection). So before the units are sent we do a check, but once again what we say is that “What happens in Malaysia is different from the production in Indonesia,” he said.